Shipping policy

AVAILABILITY

Our pricing reflects great value because we strive to maintain a high level of inventory for all of our merchandise available at our online store. Occasionally demand does surpass our supplies as we replenish our stock. This can cause a slight delay in availability of your merchandise. If you have a critical time frame in which you are working please contact us to verify the item is in stock.

ACCEPTANCE OF GOODS/ CLAIMS AND ERRORS

E and S Sweets LLC inspects all outbound orders before they leave our facilities. A claim of damage cannot be filed unless all of the original packaging is available for inspection without any alterations. All claims must be made within 48 hours of receipt.

How long will it take to process my order?

Orders will be processed as soon as possible. Orders placed on Mondays and holidays, will be processed the next business week. If you ordered an item that is out-of-stock, you will receive an email or phone call with expected available date. Orders containing both in-stock and out-of-stock items will be assembled when all items are in stock, unless other arrangements are made.

Do you accept international orders?

No.

Do you ship orders?

Yes.

SHIPPING POLICY

Items are shipped based on customer information and carrier selection provided by consumer to E and S Sweets.

If you need to change a shipping address, please contact orders@EandSsweets.com to request a change of address. A fee of $20 per box will be charged for each address change.

Sometimes when creating shipping labels, our Shipping Software can detect when an address is wrong. If that is the case, EandSswetts.com will contact you via email. If we don’t hear from you within two business days after the email or phone call is sent, EandSswetts.com will cancel your order.

If a package is returned to us, customer will be responsible for original shipping in addition to the shipping carriers Return-to-Sender fee (which is the original amount of shipping). If package gets lost or damage, no refunds apply.

Shipping rates, options and time frame are based on customer location and product availability. Shipping times are disclosed at checkout. If there are any delays or changes, a representative of E and S Sweets will contact you.

**NOTE: When weather exceeds 70 F°, 2-day shipping for all boxes containing perishables (i.e. chocolate) will be required for delivery addresses that are outside Wisconsin, we also will not ship out candy on Thursdays and Fridays. Free shipping will not apply to these orders.**

We also reserve the right to hold shipments if the temperature is above 80 F°. Thanks so much. These requirement help to ensure that your purchase is delivered in perfect condition.

Please contact Orders@EandSsweets.com with any questions regarding shipping.

Do you deliver orders?

Yes. Call the store at 262-368-3270 to see if E and S Sweets can deliver to the requested address.